Send your request
Contact Venetz before dispatch and include your order details so the team can identify the purchase.
Straightforward terms, clearly explained
Cancellation & Refund Policy
Understand when an order can be cancelled, how approved refunds are processed and which made-to-order products are excluded.
Legal nameVimal Nets
Trade nameVenetz
Policy focusCancellations, refunds & exclusions
Act before dispatch
Cancellation
Cancellation is available only before dispatch
Once a product has been dispatched, the order can no longer be cancelled. Contact our team as soon as possible if you need to submit a request.
Request review
The team will check the current dispatch status and confirm whether the cancellation can be accepted.
Processing
If accepted, the cancellation request will be processed within 2 business days.
What happens after approval
Refund Policy
Product inspection
Where a refund applies, it will be initiated only after the relevant product inspection is completed.
Bank processing time
After initiation, the refund may take 7–10 business days to appear in your account, depending on your bank’s policy.
Non-refundable & non-cancellable
Customized mosquito nets
Customized mosquito nets are made to order. Once an order is placed, these products cannot be cancelled and are non-refundable.
Quick reference
Know what applies to your order
These key answers summarize the policy so you can act within the applicable timeframe.Can I cancel after dispatch?
No. Cancellation is allowed only before the product is dispatched.
How quickly is an accepted cancellation processed?
An accepted cancellation request is processed within 2 business days.
When will a refund appear in my account?
After inspection and initiation, it may take 7–10 business days depending on your bank.
Can a customized mosquito net be cancelled?
No. Made-to-order customized mosquito nets are non-cancellable and non-refundable once placed.
Need to request a cancellation?
