Dispatch timeline
Orders are shipped within the timeline mentioned during checkout. Please review the displayed estimate before confirming your order.
Clear, practical and customer-first
Shipping & Return Policy
Everything you need to know about order dispatch, tracking, replacements, sizing and damaged packages.
Legal nameVimal Nets
Trade nameVenetz
Customer supportAvailable before & after delivery
From checkout to your doorstep
Shipping Policy
Tracking updates
Tracking details will be shared through SMS or email using the contact information provided with your order.
Delay communication
If an unexpected delay occurs, our team will communicate the update proactively so you know the latest order status.
Helpful reminder
Please provide an active phone number, a valid email address and a complete delivery address to avoid preventable delivery delays.
Simple terms for hygienic products
Return Policy
No Return Policy
Products once delivered cannot be returned unless there is a verified manufacturing defect.
Replacement Policy
If you identify a manufacturing defect, follow these steps so our support team can review your request promptly.
- Contact us within 48 hoursNotify our team within 48 hours of delivery.
- Share clear evidenceSend clear pictures of the issue together with your order details.
- Verification & replacementOnce the defect is verified, a replacement will be sent at no extra cost.
Size Confirmation
- Standard products: Check your bed or cot size against our size chart before ordering.
- Custom products: No return or exchange is available unless a verified defect is found.
Damaged Packaging
Do not accept a damaged or tampered package. Add a remark with the courier and inform us immediately with your order details.
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